Helping businesses build indispensable bonds with their customers.

Hi, I'm Kieran

Design Strategy & Experience Architect

Welcome to my portfolio. I invite you to explore my site to get a better understanding of my specialties, technique and professional experience.

Since the beginning of my career, I’ve focused on channeling my talent and creativity into meaningful and powerful results. I take pride in the work I do and I firmly believe in working hard, working together and having fun along the way. If you’re interested in learning more about me or my work, simply reach out.

What you’ll find on my site is a combination of projects confronting and solving consumer-centric challenges.

Enjoy browsing, and get in touch with any questions.

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Areas of Focus

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User-Centered Design

Full-Stack Software Development

Research

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My Process

Designing With User Experience In Mind

This flexible framework enables me to bring ideas to life based on how real users think, feel and behave.

"I believe the key to successful business rests on customer service innovation -a tenet I live out by transforming insights into on-brand, customer-first experiences across all media and devices. "

Kieran Blanks

Projects

What kind of work have I done?

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New Order Creation Wizard

Automation of manually generated orders into the new Final Mile application experience

For this project, I relied on the power of experimentation and research to improve customer experience and successfully deliver solutions for this enterprise application. This project is a great example of how I helped Unigroup transform a complex, paper-heavy task into a simplified, cohesive digital experience for internal users.

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Create a Freight Claim

Optimizing the end-to-end freight claim experience for internal users

Unigroup's new enterprise application needed a way for users to create, track, and manage over, short, and damaged freight claims from the destination back to the origin. This project required in-depth user research, competitive intelligence, and analysis to understand industry best practices, competitive software, functional specifications, and required information to validate claims. It’s a great example of my confidence and self-motivation to drive forward projects that have unclear direction or unknown variables.

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Testimonials

What They’re Saying

Kieran is a strong, business-minded marketer with strengths in Business Strategy, Analytics and Problem Solving, Influencing and Communications. Importantly, he gets the big picture and strives to improve the outcome for the business by improving the outcome for the customer. He did specific work on social listening that included a gap analysis and design of better processes to improve how we listened and how we respond in the social space. Since then I have seen Kieran excel in the area of UX and use his strategic skills to connect the dots for a better business impact. I also know him to be passionate about his work and always striving to be the best he can be. A real asset for any team.

Roger Adams, Chief Marketing Officer (retired), USAA

"Make every interaction count."

Shep Hyken

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